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Virgin Media handset 360 unable to control volume on LG TV

Lizzie4
Tuning in

Hi there, I've just updated to Virgin Media 360 box with new handset. Unfortunately I cannot use the volume control volume on LG TV Model No: 32LM630BPLA. I have to resort to LG remote. I've gone through all the available codes in settings but none worked. 

Help please? Thank you in advance.

 

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi @Lizzie4 

You should be able to pair the remote using the code LM63

It may seem odd but a few people that couldn't pair their remote have been able to successfully set up the remote by using new batteries even though it's a new remote.

Have you tried factory resetting the remote?

Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing..

Also try the following:-

 Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.  Then using the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

If the above still fails try the key testing method.

Audio & Video > Pair remote with devices > TV devices

Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi there, thank you forgetting back to me.Hi there, thank you forgetting back to me.Unfortunately I’ve tried  everything you’ve suggested and it hasn’t worked. Maybe it’s because the television is four years old, maybe or three?

 

 

 

 

Hi there,

All  working now 😊Think it was your magic code. Thank you so much ☺️

newapollo
Very Insightful Person
Very Insightful Person

Yayyyy

Thanks for updatimng the thread @Lizzie4 

That's great news.  If you do have any other problems or queries just holler.

Stay safe and take care.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hi Lizzie, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us

We're sorry to hear you're having an issue with pairing your Stream remote to control the volume on your TV. 

You can find a number of different codes here to use to pair the remote. It may take several attempts at a different code before finding the right one. You may also find codes in your TV Manual as manufacturers usually put them in there too. 

If the TV doesn't accept it, there's not a lot we can do I'm afraid other than for you to keep trying a different code. 

Keep us posted on how you get on though. 

Thanks,

Kath_F
Forum Team

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