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MrGiles22
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On our wavelength
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Virgin Engineer Called Out of The Blue

I was upgraded from V6 to TV360 a few weeks ago and had terrible problems with recordings buffering, disappearing, thumbnails not showing etc, a couple of phone calls to customer services left me up in the air because no solution was offered.  This morning a Virgin Engineer turned up out of the blue to change the box from Arries to Humax. I had no warning but he happened to be in the area and had a call from his boss about changing my box. It works fine now, so thank you Virgin Media!! 

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Ryan_N
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Re: Virgin Engineer Called Out of The Blue

Hi MrGiles22, 

 

Thank you for your post. 

 

Well this is great to hear - I apologise about the no notice, but as the saying goes less is better - seems to have been the case here haha. 

 

Thank you for letting us know 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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