on 03-11-2022 13:36
Just trying to set the box up and it keeps saying Channel failed error code is CS2004
I know we possibly need a splitter but where do I order one?
on 03-11-2022 15:46
If this is a new self install you should have received a splitter cable, you are probably better off calling Virgin and asking for a manned install and if it is a new install there shouldn't be a charge for this. Or you can wait for one of the forum team to pick this up which might be 2 to 3 day's.
on 05-11-2022 17:06
Hi megsy,
Thanks for your post and welcome to the Community, it's great having you on board with us in the Forums.
We're sorry to hear you're getting this error message. This error code is usually displayed when the box is struggling to receive a signal. When you get this error message, you should follow these steps, in order:
Please give the steps above a try and if you're still having an issue, pop back and let us know so we can help further.
Thanks,
on 05-11-2022 17:41
Hello,
Yes we did those step’s except we never received a splitter? I’ve been told it should’ve been in the box with everything else but it was not.
on 07-11-2022 20:08
Thank you for that information megsy. I'm very sorry you didn't get the splitter. I am more than happy to see what we can do to help with this.
What I will do is private message you to confirm your details and look into this.
^Martin