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Nuts74
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Virgin 360 won’t give me new box

Hi virgin won’t give me 360 box I have full tv package sports and films as well what can I do about this feel this is unfair.

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TiffanyGreen97
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Re: Virgin 360 won’t give me new box

Once it is released you can only upgrade if you are on the Ultimate oomph bundle. If you are on this and have V6 boxes it will be a matter of Virgin sending you out new remotes and they then push the TV360 Horizon software to your existing V6 boxes. 

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Nuts74
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Re: Virgin 360 won’t give me new box

Hi that’s what I am on full tv package and 500mb Broadband and Talk more anytime and a sim for mobile phone with unlimited texts and mins and multi room. If I was a new to virgin media they would automatically give me box on lower package this is what gets me.

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dannylau
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Re: Virgin 360 won’t give me new box

I believe that you can request the upgrade from today

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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LoneSpeaker
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Re: Virgin 360 won’t give me new box

If you are on ultimate oomph package you can ask virgin to change you over to TV 360 or you can do it yourself in the myvirginmedia section.

As I understand it, they will replace your boxes for the tv 360 and mini box.  The upgrade of V6 boxes for this upgrade path is not available until later next year.