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Redchicken
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Virgin 360 voice search not working

Seems that I have an issue with the voice search function today. All other functions work. Tried new batteries, reset and repair remote. 

Any ideas?

jimbo_l
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Message 2 of 13
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Re: Virgin 360 voice search not working

Do you have an eero router by any chance?

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Redchicken
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Message 3 of 13
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Re: Virgin 360 voice search not working

Yes I do? Is is something they have done then?

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newapollo
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Message 4 of 13
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Re: Virgin 360 voice search not working

Hi Redchicken,

please look at posts 6 and 7 <<< on this thread >>>   by jimbo_1

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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Redchicken
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Message 5 of 13
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Re: Virgin 360 voice search not working

Seems to relate yo the Eero Router that I have from what others have said and disabling Eero Secure fixes the problem. But does not work for me. It worked okay yesterday?

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jimbo_l
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Message 6 of 13
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Re: Virgin 360 voice search not working

What are the symptoms, exactly?

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Redchicken
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Message 7 of 13
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Re: Virgin 360 voice search not working

Simply that you press on the voice button, the icon pops up on the screen but does not register your voice. Tried with both remotes that I have.

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jimbo_l
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Message 8 of 13
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Re: Virgin 360 voice search not working

If you disable all eero secure features, including ad blocking, content filters and advanced security, then it should start working again. Alternatively, connect your Virgin box to the guest network and it should also work.

Obviously neither of these solutions is ideal.

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Travis_M
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Message 9 of 13
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Re: Virgin 360 voice search not working

Hi @Redchicken

 

Thanks for posting on our community forum!

 

Is the issue still ongoing with the voice search?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Redchicken
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Message 10 of 13
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Re: Virgin 360 voice search not working

Yes indeed it is

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