Virgin 360 upgrade. no option available on home screen to upgrade
We currently have a TiVo V6 box and have opted to upgrade to 360.
We've received our new remote control today and the instructions specifically state to select the option from the home screen "upgrade to Virgin TV 360 now"
The problem is that nowhere on our home screen is that option available . I have been through every menu option and this is not available anywhere.
Can anyone provide the answer as to how, when the required menu option is invisible, are we supposed to perform the upgrade?
We've asked Virgin the other day if we needed a new box but apparently we don't.
Also to add to the mystery, Yodel have texted to say we are receiving a delivery tomorrow so perhaps a new box is on its way with this menu option installed despite being told by virgin staff we don't need a new box 😂