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BillS1
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Virgin 360 upgrade. no option available on home screen to upgrade

We currently have a TiVo V6 box and have opted to upgrade to 360.

We've received our new remote control today and the instructions specifically state to select the option from the home screen "upgrade to Virgin TV 360 now"

The problem is that nowhere on our home screen is that option available .  I have been through every menu option and this is not available anywhere.

Can anyone provide the answer as to how,  when the required menu option is invisible, are we supposed to perform the upgrade?

We've asked Virgin the other day if we needed a new box but apparently we don't.

Also to add to the mystery, Yodel have texted to say we are receiving a delivery tomorrow so perhaps a new box is on its way with this menu option installed despite being told by virgin staff we don't need a new box 😂

Anyone know the answer?????

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newapollo
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Re: Virgin 360 upgrade. no option available on home screen to upgrade

Some people have found the update app in the All Apps folder.

Have you tried rebooting the V6?

Also using your remote go to Home > Help & Settings > Settings > Network > Connect to Virgin Media Service now -  this might force an update and download the app.

Also I'm not too sure about this but try  Home > Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

I received the Yodel delivery text the day after I received the remote - no further delivery was made.

Dave

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BillS1
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Re: Virgin 360 upgrade. no option available on home screen to upgrade

Thanks very much Dave.

It was indeed in the All Apps folder.

Installing it now 

Very much appreciated 

newapollo
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Re: Virgin 360 upgrade. no option available on home screen to upgrade

Thanks for the update BillS1,

I'm pleased you managed to find it.

Stay safe and take care

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Re: Virgin 360 upgrade. no option available on home screen to upgrade

My thanks also Dave for getting me through the update process. John

newapollo
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Re: Virgin 360 upgrade. no option available on home screen to upgrade

Thanks for updating the thread John. I'm pleased you managed to complete the update

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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