Virgin 360 tv box not connecting to box 1

[PaulThisy]

Even though both of my boxes are connected to my modem by wifi the 2nd box keeps coming up with an error when trying to play recordings,it says it cannot connect to box1

[japitts]

I'm presuming you have a 360-master & a 360-mini, but can you confirm?

Can you use OnDemand services from both boxes, that's a good test of the hub connection.

[roy247]

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@PaulThisy wrote:

Even though both of my boxes are connected to my modem by wifi the 2nd box keeps coming up with an error when trying to play recordings,it says it cannot connect to box1

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Make sure the main box is set to fast start or active start. Also try both boxes connected to the same wifi network, either both on 5g or 2.4g.

[PaulThisy]

Hi,thanks for your reply...weirdest thing,when i was trying On-demand services on the mini-box i tried the recordings and they now play 🤷‍♂️ i havent changed anything so it will remain a mystery.Thanks again.

[ozsat]

When you say your modem, do you mean the VM Hub or your own modem?

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@PaulThisy wrote:

Even though both of my boxes are connected to my modem by wifi the 2nd box keeps coming up with an error when trying to play recordings,it says it cannot connect to box1

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