That's unusual. I switched to the 360 in June last year and have only had to change the batteries once.
The remote actually works with just 2 batteries, it doesn't need all 4, so you can remove 2 and save them for later use.
The remote sometimes has a habit of freezing, that's not the batteries though. Give it a couple of shakes and it should start working again.
It will probably take the Forum Team a couple of days to pick this up for you, or you could dial 150 from a VM landline and choose option 2 (faults) to order a replacement remote.
If you do call Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and organise the remote for you.
You can also use the TVGO app as a remote control, available on android and ios.
Links towards the bottom of this page /virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app
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