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TRoddy
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Virgin 360 remote controls channels but not sound volume

Please can someone help. I have Samsung 4k UHD TV and soundbar (connected by optical cable). New 360 box installed yesterday and everything fine. Today, however I've found that the 360 remote changes channels but doesn't control the sound.  I've tried going through various menus etc but to no avail.

I would e very grateful if someone could tell me how to fix this!

Many thanks in advance 

Tim

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dannylau
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Re: Virgin 360 remote controls channels but not sound volume

  • IMG_20210319_171510__01.jpg

GO to settings audio and video volume keys control, you can type the make model of your Soundbar 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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TRoddy
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Re: Virgin 360 remote controls channels but not sound volume

Many thanks for prompt help.  I have only two options Samsung TV and JBL amplifier. Unfortunately neither works.

 

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TRoddy
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Re: Virgin 360 remote controls channels but not sound volume

The soundbar works okay and i can change the volume on the soundbar itself but not using the remote

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newapollo
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Re: Virgin 360 remote controls channels but not sound volume

Hi Tim,

Have you set the sound bar up via the V6 settings menu, in the same way you set up the remote.

Home > Settings > System & Audio > Pair remote to Audio System

Don't chane the TV setup, but click on the Pair Amplifier icon and let it scan for device.

There is a list of main manufacturers, and if that doesn't work there's an A to Z list in the left margin to fine tune the brand search

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
TRoddy
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Re: Virgin 360 remote controls channels but not sound volume

Thanks Dave.  I'll give it a go.

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TRoddy
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Re: Virgin 360 remote controls channels but not sound volume

Thank you! It worked once i put in soundbar model number. Thanks again.
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newapollo
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Re: Virgin 360 remote controls channels but not sound volume

Hi again Tim,

Thanks for the update, it's great to see you've got it all up and running properly now.

Sadly that didn't work for my brother in law, I explained to him how to do it, but he's a bit of a luddite, so not sure if he's done it right, or if it's because he has a cheapo Bush sound bar 🤔 Hopefully I can sort it for him when lockdown allows.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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