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Virgin 360 not working

quigz12
Joining in

Hello my 360 remote stopped working there was nothing wrong with it then shortly after my 360 box stopped working it hasn't been on in nearly two weeks I can't get threw on the phone to get the problem sorted

2 REPLIES 2

roy247
Superstar

When you say the 360 has stopped working does it stop on the welcome screen when it has been rebooted or doesn't it power up. 

 

Steven_L
Forum Team
Forum Team

Hey quigz12,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your 360 service, I have looked into this further and our system has advised that we would need to replace your 360 box and we need to book a technician visit. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L