Auto upgrade button hasn’t appeared try to speak to someone online and they can’t help me at all as usual lots of promises nothing happening anybody can give me some advice how to get this without having to speak to one of the auto bots please oh and by the way you do have to pay £24.95 Unless you agree to a new contract which I’m not gonna do that because these guys are becoming a bit of a nightmare
Auto upgrade button - which my instructions and you tube suggest should appear.
this is pretty much the same question, yes I am waiting for the upgrade. At this stage I’d be happy with the automatic 5 day upgrade to happen, but as this is two days overdue I don’t this this will happen either.
Of course I have received my new remotes, I can follow instructions quite well.
Also to clarify - I also do not have the ‘upgrade to 360’ in my apps either. If I sound frustrated, I truly am - seems that sit in line with my poor internet at the moment. If it’s as simple as Virgin are struggling to send the settings, it would be good if they could just email me and let me know.
Welcome back to our Community Forum. Thank you for your post and I'm sorry to hear that you're having some issues with upgrading to the TV360 box.
In order to have the 360 option visible, we would have to process the upgrade on our system. As we cannot process any upgrades on this system you will have to get in touch on 150 from any Virgin Media phone or on 03454541111 from any other phone.
If you have already been in touch about a V6 to 360 migration and it has not gone through, our team will be more than happy to look into this for you when you call in. Apologies for any confusion caused.
Thanks for your great advice they now have managed to completely break my virgin box because they have said down the settings but they’ve only managed to do it partially the next appointment is not until next Monday do I presume that I get a discount on my virgin as I don’t really have it for the week