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Petere_73
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Virgin 360 mini box

I've just renewed contract and upgraded to ultimate oomph package , have 2 v6 boxes so have 2 new remotes coming and will do software update but I don't seem to be able to get a mini box to have in my bedroom ? Virgin staff don't seem to have a clue how send me this and just keep repeating  that I've 2 remotes and updates coming ! I asked to update to 360 box as I wanted mini for bedroom ! Help !😡

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Ernie_C
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Re: Virgin 360 mini box

If you have upgraded to Ultimate Oomph, I believe you will get sent a single TV 360 box and a mini box and will have to return your two V6s.

If you have been told you are getting sent two new remotes and will update over the air to TV 360, you aren’t entitled to and won’t get a mini box as you only get two boxes with that bundle.

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Petere_73
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Re: Virgin 360 mini box

Hi , I was told I could but would have to pay £5 a month more for extra box which is fine , because she couldn't do it without 2 activation charges I left it as it was and she said to call after I receive them ?

Was just wondering as it took her over an hour to upgrade me in the first place so don't really believe what I was told .

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Ernie_C
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Message 4 of 15
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Re: Virgin 360 mini box

I would check your order on My Virginmedia and carefully review your new contract as well.

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Petere_73
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Message 5 of 15
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Re: Virgin 360 mini box

Thats where its confusing as my order says 1 x 360 box and 1 x 360 mini ?It will be like Christmas day surprise when I open the box to see what I've actually got ! Lol ! 🤣

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Ernie_C
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Message 6 of 15
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Re: Virgin 360 mini box

That’s what I said in my first response.

Upgrade to Ultimate Oomph and you will get sent a TV 360 box and a minibox to replace your two V6s which you will need to return.

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jonathanpye
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Message 7 of 15
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Re: Virgin 360 mini box

I upgraded to tv360 on ultimate oomph and got 2 remotes, no new boxes.

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
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Ernie_C
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Message 8 of 15
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Re: Virgin 360 mini box

You were already on ultimate Oomph and upgraded from V6 to TV 360 over the air?

You didn’t upgrade to ultimate Oomph?

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jonathanpye
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Message 9 of 15
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Re: Virgin 360 mini box

This was in the last 2 weeks Ernie. Invited by email to upgrade last week , remotes arrived this Tuesday.

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
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Ernie_C
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Message 10 of 15
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Re: Virgin 360 mini box

Yes, you were already an ultimate Oomph customer.

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