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Virgin 360 failed download

On our wavelength

Hi, I have my new remote and began the update process yesterday. 

The update failed and then I had to select the quit option. The box now is looping from the welcome screen to a small white box with a white download arrow, this has been going on for 15hrs.

I spoke to virgin this morning who's tech guy said after 40 mins the download failed!!!! He would need to transfer the case to another department and I would have to wait 5 days. 

I told him I had read on here that a nex box would be needed but he refused to order me one.

Anyone else have issues like this?

Have spoken to the Twitter team who advised I post on here for a moderator to review and hopefully help. 


Cheers all Phil 



Forum Team
Forum Team

Hey philrooks, thank you for reaching out and I am sorry your upgrade didn't go through.

This looks like it has been raised so it can investigated by the network team, if they have advised you this.

I will reach out over a PM so we can discuss this in more details. Thanks 

Matt - Forum Team

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