Having all sorts of problems with my 360 box - many of which have been reported already on the forum.
So far - lost all recordings, constantly losing log-ins for iplayer, stv player, netflix, prime video etc. It is very annoying to continually have to re-input credential. Also getting error app won't load, cant show programme - while it is showing!
I have tried all of the re-booting etc shown as response in other replies but nothing works.
Box was fine when first installed - problems have started recently.
How do I get this resolved - solution seems to be a new box?
Hi @dclingan1947 thanks for posting and welcome to our community.
Sorry to hear you're having issues with your on demand services and you're losing recordings on your TV 360 service. As it sounds like you've done all the trouble shooting, including taking your box back to factory settings and turning off auto-delete as per here: Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off, I would like to take a look on your behalf. I am going to send you a private message. Please do keep an eye on your inbox in the top right of your screen.
Hi @dclingan1947, thanks for getting back to me privately.
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Do please let us know how the appointment goes.
Hey dclingan1947, thank you for reaching out and I am sorry you can't see this.
Please do feel free to drop Lee a message and he would be more than happy to confirm this and go over any details. Cheers
Matt - Forum Team
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