Hi. I know this has already been mentioned but not really seen an answer. Ever since upgrading to 360 box the sound has been out of sync and gets worse as time goes on. Disabled Dolby. Tried new cables. It was fine when it was V6 software. The timing is fine if I use the audio plug. But obviously I want to use HDMI ARC. Is there a solution
I still have the same problem a month on and after 20plus phone calls. Arc worked fine when the box was a V6 box now Arc and optical is out of sync. I shouldn’t have to change all my cables and how it’s plugged in as it was fine before
Thanks for coming back to the forums and I'm very sorry to hear that you are still experiencing this sync issue with you v360.
I've just had a quick check on the account and can see that you have an virtual tech appointment booked for our Faults team to try and help with this issue. Hopefully they can offer some further advice on this - please keep us posted.