Hi laney1111,
Go to the top of this page and click on My Virgin Media
Click on the Help tab (next to My Upgrades and Offers and Service Status); if you hover over that tab, a new menu will appear.
Scroll on over to the Orders and Appointments tab and click ok.
Providing it's been arranged the visit will show there, and you can reschedule from there if the timeslot booked is not convenient for you.
Or if you're logging in using the app, open any of the pages and then use the the dots at the top to open the hidden menu. From there, you can select the Orders and Appointments tab.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliI don't work for Virgin Media.
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