Showing results for 
Search instead for 
Did you mean: 

Virgin 360 box sent with wrong power supply

Joining in

Virgin 360 box sent with wrong power supply, spent ages setting up everything to find power supply too big to fit in back of box. Spent ages on phone to support in India but not confident she understood what problem was but says a replacement is coming. 


Forum Team
Forum Team

Hi there @jeanwaddington 👋 Welcome to our forum and thanks for your post 😊

Sorry to see the team had initially sent the wrong power supply for the box 😔 I'm glad to see you've managed to speak to the team so they can arrange a replacement for you.  You should've received a confirmation of this being dispatched, have you had this through now?

If you need further help with this, please let us know. We're always happy to help. 



The do's and don'ts. Keep the community welcoming for all. Follow the house rules