Virgin Media Community

[johnp77]

Since changing to Virgin media 360 the box has reset itself at random times and lost all recordings. I never had problems with the same box running V6 software.

[japitts · Accepted solution]

Any TV box that's restarting anything more than occasionally and overnight, likely has a fault.

That's true whether it's a TiVo, V6 or a TV360.

[johnp77]

Many thanks. After a protracted web chat I have been told that I need a new box, and it will be with me in about three days

[Adri_G]

Hey johnp77, thanks for posting on our help forum and sorry to see you've had issues with your TV box recently and lost your recordings. 😞

We understand how frustrating this can be, especially if you're upgrading to a new TV box.

Glad to know our team have already assisted by replacing your TV box to resolve this, do let us know how things have gone since and feel free to reach back in case you face any further problems with your services in the future.

We're here to help.

[johnp77]

I have received a new Virgin 360 box and installed it. So far, everything seems to be OK, but until I have recorded a few programs and watched them I won't know if rhe problem is sorted, although having fitted the new box and downloaded the new software I will be very surprised if there is still a problem.

Very quick service from Virgin, the whole process was simple and painless.

[Natalie_L]

Thank you for updating the thread johnp77.

Please do let us know how things go once you have added some recordings and if you require any further assistance. 

Thanks,