Virgin 360 box recording and deleting

[PeteH360]

1. Cannot schedule recordings on main 360 box, mini box or App - states scheduling and come back when complete etc etc never completes or schedules

2. Cannot delete current recordings, via all differing options ie deleting actual recording or series or thriugh storage management screen. Attempts to record says deleted and then reappears.

Csn anyone please help 

Done the reboot option On everything! Doesn't change a thing. 

Virgin Constant issues!! 

[newapollo]

Hi @PeteH360 

Are the 360 boxes connected to the internet? If not then the recordings and manipulatings (adding or deleting won't work)

You can check the internet connection by going to Settings > System > Diagnostics

If you log into the TVGO app you should be able to delete the stuck recordings from there. 

Settings (the hamburger icon (three lines)) > Saved > Recorded > click on the program title, then Edit recording and Delete recording

[PeteH360]

Thanks

But as said eveything in working order other than the recording function. I cannot delete any stuck recordings as I cannot delete ANY recording. 

I have 1gb volt Internet connection running fine. 

Thanks 

[newapollo]

Hi again @PeteH360 

Have you tried deleting the stuck recordings by using the TVGO app? It's worked for myself and many others on the forum in the past

[PeteH360]

Tried the app, the main box, the mini.. Tried the storage section also in deleting a whole series etc etc no option works. Rebooted each also including router.They 'delete'  then, reappear using all three options.

The fact it won't even schedule a recording either!? I mean that's program issue surely not even a hard drive storage issue..

Binning it for sky at this rate

[roy247]

Hi PeteH360,

You say you have rebooted everything but don't say if you have tried a factory reset, if you haven't tried it then give it a go just select the option the option to keep your recordings, unless you want to delete everything.

If you choose Keep Recordings, you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into any apps you use like iPlayer, Prime, Netflix and ITV Hub again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[PeteH360]

Can anyone send the link to raising a fault with virgin.. To save going thriugh pages of useless fault fining and connectivity tests. I just wanna raise an issue for them to get a human on to it.

Thanks

[roy247]

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Paul_DN]

Hi PeteH360,

Thank you for reaching out to us in our community and welcome, sorry to see you are still facing issues with your 360 box and recordings, did you try resetting the box as advised, this can solve a lot of issues, if we were to send a tech this is what they would do and possibly replace whch would mean everything would go.

You can do this by o carry out a factory reset on your Horizon box follow these steps:

1. Press "MENU" on your remote control, and you will get to the MENU options. ...
2. On screen navigate to "SETTINGS"
3. Select "ADVANCED SETTINGS" and press "OK" on your remote control.
4. Select "Virgin TV BOX" and press "OK".
5. Select "FACTORY RESET" and press "OK".

As advised the above would clear the box of any recording and and setting changes you have made.

Regards

Paul.

[PeteH360]

So basically it's an incorrectable fault. Is this common? And Ill assume likely to happen again thus you lose all your recordings?

Thanks for your reply but factory reset isn't a fix. Oh well