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Virgin 360 box not working

Chrisis1957
Just joined

on ‎27-07-2022 17:04

The box has been working for some time. This morning I found an amber light on the box either solid or flashing and on the TV it either has the Welcome page or there is a white downward arrow pointing at what looks like a keyboard. I have tried rebooting the hub as well as switching off the box and the TV but without success. Am I right that I need to contact VM to replace the box?

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎27-07-2022 17:15

You certainly need to contact VM to report the fault, yes. Staff should respond on here, but it's likely to take a couple of days whereas calling is quicker.

 

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Chrisis1957
Just joined
In response to japitts

on ‎27-07-2022 17:16

Ok many thanks. I’ll do that

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newapollo
Very Insightful Person
Very Insightful Person

on ‎27-07-2022 17:26

Hi @Chrisis1957 

A number of 360 boxes received an overnight update to build 4.41.  It sounds like yours has failed during this process.

As per @japitts it looks like you'll need a new 360, I don't know how the 360 is connected to the internet, but there's a faint chance that if you can attach an ethernet cable to the 360 that the over the air update will complete (might involve rebooting both your hub and 360)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to Chrisis1957

on ‎30-07-2022 08:19

HI Chrisis1957,

Welcome to the Community and thank you for posting. 

We apologise for the issues you are facing with your TV service.

I have taken a look from my side and can see you have been able to arrange a technician appointment with the team.  Please do let us know how it goes and if you require any assistance in the future. 

Thanks, 

 

 

Nat
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