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kantara
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Virgin 360 box installation error

Does anybody know how long Customers Services take to get in touch? On 16th January 2021 I received a box for the installation of Virgin 360 without any instructions. After installing having watched a Youtube video I got an error message and phoned Virgin on 150 after hanging on in a queue the phone was disconnected after 52 minutes and left me fuming. I completed a complaint form which is still on the system and tells me somebody will be in touch soon. 

It appears the box they sent me was for my second box and I just needed to reboot the original box which I only found out by researching this site. I look forward to hearing from Virgin one day.

 

[MOD EDIT: Subject title changed for clarity]

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roy247
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Re: CUSTOMER SERVICES

Don't hold your breath on that one.

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Emily_G
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Re: Virgin 360 box installation error

Thanks for the post Kantara and welcome to our community. 

 

We can see that there's a known area fault currently on the account, we'll include the details of this for you below.

 

Reference: F008795727   

Estimated repair time: 24 FEB 2021 13:40

 

Thanks, Emily.

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