Hi - had a Virgin 360 box installed over a week ago. The vast majority of channels work absolutely fine, but I'm receiving error 100:70 "we are currently setting up your channels" on Sky Sports channels only. I accepted it as a delay in activation for the first few days, but over a week later I still have the same issue, so I'm currently paying for channels I don't have access to. Obviously, that is completely unacceptable.
I have spoken to the technical team and they offered no help whatsover, before transferring me to another department who then ended the call without ever speaking to me!
I have read on here previously that this should be a very simple fix at Virgin Media's end and just requires an updated serial number and/or activation on my account.
Is anyone able to help and/or provide guidance on how this can be fixed as soon as possible?