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Fibre optic
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Viewing Netflix In 4K On New 360 Box

Can we view films/tv series in 4K on the new 360 Box as currently I can only view 4K stuff in HD?

I can view the same material in 4K on the Netflix App on my tv and yes I do have a Netflix Account that allows viewing in 4K.

Many Thanks.

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Very Insightful Person
Very Insightful Person
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Re: Viewing Netflix In 4K On New 360 Box

works on mine, check your video resolution settings

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Message 3 of 8
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Re: Viewing Netflix In 4K On New 360 Box

Does HDR too

If you have a V6 then that does 4K/HDR too.

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VIVID 600 (690/44mb) in Area 31
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Virgin Media Staff
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Re: Viewing Netflix In 4K On New 360 Box

hey Keith, have you checked your resolution settings on the 360 box? Is it set to Auto, or something else?
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Fibre optic
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Re: Viewing Netflix In 4K On New 360 Box

Hi Video settings are set to 4K

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Fibre optic
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Re: Viewing Netflix In 4K On New 360 Box

Got it working now. Fiddled about with settings and that seems t have sorted out the problem.

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Very Insightful Person
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Re: Viewing Netflix In 4K On New 360 Box

It would be useful for others who may encounter this issue if you could detail both the before (wrong) and after (correct) settings.

@KeithLeonard 

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Fibre optic
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Re: Viewing Netflix In 4K On New 360 Box

Switched input Signal Plus HDMI Socket on Samsung QLED TV  Off and Back On twice also altered Video Output settings on box from 4K to Automatic back to 4K Switched box backon then changed Video Output Settings back to 4K and magically films were shown in 4K.

I can't guarantee that this will work for everyone but it did for me. Knowing my luck, it was probably a fluke what I did.