There was an influx of customers at the beginning of February with the CS1011 error.
This was due to a national activation error.
The TV360 (and V6 upgrades to 360) should be automatically activated.
You could try the automated activation line 0800 953 9500 and have your account and area number, and box serial number handy.
Support page virgin-tv-error-codes/cs1011-contactus shows it's an account retrieval error, this may just be a system error which might be able to be rectified over the phone rather than sending an engineer.
If the Activation line didn't work I would call 150 from a Virgin landline or 0345 4541111 from any other phone and select either the new accounts and set up option, or faults.
Been on the phone for several hours today and no result which is why they are sending an engineer out they keep taking my box serial number down but nothing.
What I did notice is when I do a status check online it says my boxes are offline when they are on and the serial numbers just end in 0000 instead of the last 4 digits that it should be.
Do you think it's worth a try contacting them again tomorrow and seeing if anyone else can resolve this issue?
I wouldn't hold masses of store by the online status check or serial numbers, that's not uncommon. There would certainly be no harm in calling again and seeing if another agent can spot something the previous one didn't... but if you've got an engineer visit arranged, that wouldn't have been done "for no reason" as it were.
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Engineer has been and now all resolved my main box was faulty and the other reason why the other boxes wasn't working was because I have 2 v6 boxes and on the 360 it will only work with 1 v6 and 1 v6 mini.