V6 upgraded to 360 won't record - pause - fast forward or rewind

[frosty1977]

A couple of months ago I stared getting error messages when trying to watch recordings, then nothing would record or play from my living room V6 (upgraded to 360) box. Just noticed it wont pause, fast forward or rewind either. I'm guessing the hard drive has died. I also have a box in the bedroom so everything is set to record on that one at the moment. 

How do I get a new box or boxes?

[japitts · Accepted solution]

To report a fault with your TV360 (they're not V6 anymore) boxes, you can either wait here (a couple of days) for staff to respond, or call in on the usual number - 150 from VM or 0345 4541111 from any other phone.

[frosty1977]

Thanks, I'll wait here. Normally more useful than phoning up 😂

[Steven_L]

Hey @frosty1977,

Welcome back to the community and thanks for taking the time to post.

I'm really sorry to hear of the issues that you're having with your upgraded v6 box, I have looked into this and been advised by our system that a new box would be needed to resolve this issue. I would need to arrange a technician to be sent out to you, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @frosty1977.
I have arranged for the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you’ll see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. 
Regards,

Steven_L

[frosty1977]

Thank you @Steven_L I had a text saying 8-12 on Friday, however I go to work at half 10 until 3pm. So can't guarantee I'll be in if he comes later, and it said I will be charged £25 if I'm not in. Do they do Saturdays. or later appointments?

[japitts]

Try logging into your "myVM" online account and you should be able to rearrange your appointment to another slot that suits you better.

[frosty1977]

Thank you Japitts

[frosty1977]

Fixed 🙂