V6 to 360

[Alex_1991]

Hi all, wonder if someone could help please? 

I recently upgraded my package/contract with started yesterday. I had a VM engineer out yesterday who fitted the second box. However the box won’t upgrade to 360. I keep getting an error saying MA1/4/CONVERSION_COMPLETED. As for the other box the option for 360 isn’t even there. 
I have turned both boxes off from the mains and also tried a full reset of the boxes but still getting the same issues. 
I don’t suppose anyone has any suggestions please? 
Thanks 

[Portery]

Try this switch the box of by the switch on the back of the set top box for 15 sec. Switch the box back on and press the - (channel down) for 15 -20 sec once you see the power button flash you can release and the press the power button.  If it’s worked you will see an arrow pointing to a stb. This should automatically force an update if the above does not work you would have to call them but give the above an hr before contact vm because I have know the migration to start 30 min later

[Alex_1991]

Hi Portery! 
Thanks for your suggestion on this. Unfortunately it didn’t work. However, a VM engineer has came out today and said it’s an issue with the boxes I have and he has swapped them over and set me up with 360 now. 
much appreciate the suggestion though I’m sure it will work for most as well.