Menu
Reply
Cooperman17
  • 26
  • 0
  • 1
Tuning in
501 Views
Message 1 of 16
Flag for a moderator

V6 to 360

I have received my 2 new remotes for my 2 V6 boxes.

However no icon on home to upgrade and no apps.

I have reset the boxes and deleted everything, still no joy.

Help.

0 Kudos
Reply
japitts
  • 10.6K
  • 1.49K
  • 2.14K
Very Insightful Person
Very Insightful Person
494 Views
Message 2 of 16
Flag for a moderator

Re: V6 to 360

upgrade v6.jpg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Cooperman17
  • 26
  • 0
  • 1
Tuning in
428 Views
Message 3 of 16
Flag for a moderator

Re: V6 to 360

Those instructions are no help as I have no screen option to upgrade.

0 Kudos
Reply
Zach_R
  • 519
  • 20
  • 38
Forum Team
Forum Team
394 Views
Message 4 of 16
Flag for a moderator

Re: V6 to 360

Hi @Cooperman17,

Thank you for your post and welcome back to our community forums. We're here to help.

If this issue is ongoing for you, please follow the button towards the top of this page that reads 'Get your upgrade' and follow the prompts from there.

Let us know how you get on and we can go from there.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Cooperman17
  • 26
  • 0
  • 1
Tuning in
375 Views
Message 5 of 16
Flag for a moderator

Re: V6 to 360

The problem seems to be the boxes are not receptive to the upgrade. 

Spent a while talking to one of your Indian colleagues. 

New boxes being sent out. 

0 Kudos
Reply
Ashleigh_C
  • 670
  • 24
  • 62
Forum Team
Forum Team
342 Views
Message 6 of 16
Flag for a moderator

Re: V6 to 360

Hi @Cooperman17 

 

Thank you for letting us know and I'm so sorry the issues required new boxes! 

 

Can you pop back once you have received and set up the new boxes and let us know if that has rectified the issue or if you require any more assistance? 

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Swf
  • 206
  • 3
  • 19
Superfast
298 Views
Message 7 of 16
Flag for a moderator

Re: V6 to 360

Did you get a email with the new contract? Or Bill? If so look if there is a date on it. My app didn't appear intill the date on the contract. But I had the remotes aday before 

0 Kudos
Reply
Cooperman17
  • 26
  • 0
  • 1
Tuning in
236 Views
Message 8 of 16
Flag for a moderator

Re: V6 to 360

One box is working. The other one not.

It turns on to the welcome screen, but then alternates between a black screen and an interference screen.

I have swapped the boxes around but still no joy.

0 Kudos
Reply
Sasha_W
  • 1K
  • 42
  • 76
Forum Team
Forum Team
222 Views
Message 9 of 16
Flag for a moderator

Re: V6 to 360

Hi @Cooperman17

 

Is this referring to the new boxes that you got sent out, if so we can take a further look into this for you, but just need you to confirm if this is now the two new boxes? 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Cooperman17
  • 26
  • 0
  • 1
Tuning in
208 Views
Message 10 of 16
Flag for a moderator

Re: V6 to 360

Yes - the new boxes.

0 Kudos
Reply