Virgin Media Community

[Cooperman17]

I have received my 2 new remotes for my 2 V6 boxes.

However no icon on home to upgrade and no apps.

I have reset the boxes and deleted everything, still no joy.

Help.

[japitts]

[Cooperman17]

Those instructions are no help as I have no screen option to upgrade.

[Zach_R]

Hi @Cooperman17,

Thank you for your post and welcome back to our community forums. We're here to help.

If this issue is ongoing for you, please follow the button towards the top of this page that reads 'Get your upgrade' and follow the prompts from there.

Let us know how you get on and we can go from there.

Thanks,
 

[Cooperman17]

The problem seems to be the boxes are not receptive to the upgrade. 

Spent a while talking to one of your Indian colleagues. 

New boxes being sent out. 

[Ashleigh_C]

Hi @Cooperman17 

Thank you for letting us know and I'm so sorry the issues required new boxes! 

Can you pop back once you have received and set up the new boxes and let us know if that has rectified the issue or if you require any more assistance? 

Thank you. 

[Swf]

Did you get a email with the new contract? Or Bill? If so look if there is a date on it. My app didn't appear intill the date on the contract. But I had the remotes aday before 

[Cooperman17]

One box is working. The other one not.

It turns on to the welcome screen, but then alternates between a black screen and an interference screen.

I have swapped the boxes around but still no joy.

[Sasha_W]

Hi @Cooperman17, 

Is this referring to the new boxes that you got sent out, if so we can take a further look into this for you, but just need you to confirm if this is now the two new boxes? 

Thanks 

[Cooperman17]

Yes - the new boxes.