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Thank you for letting us know and I'm so sorry the issues required new boxes!
Can you pop back once you have received and set up the new boxes and let us know if that has rectified the issue or if you require any more assistance?
Did you get a email with the new contract? Or Bill? If so look if there is a date on it. My app didn't appear intill the date on the contract. But I had the remotes aday before
Is this referring to the new boxes that you got sent out, if so we can take a further look into this for you, but just need you to confirm if this is now the two new boxes?