Have received new 360 remote and just tried to upgrade. However, the option is not available on my Home Screen. I have looked under all apps as advised elsewhere (to no success), I have reset the connection to the internet, turned the box on and off again, and also tried to download kissing channels - all were to no success! How can I find the option to upgrade?
We ordered the upgrade after receiving an email suggesting we could do so 4-5 days ago I believe. The remote arrived earlier today so was just following the instructions that were inside the box with it