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Benmte
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V6 to 360 upgrade issue

Have received new 360 remote and just tried to upgrade. However, the option is not available on my Home Screen.  I have looked under all apps as advised elsewhere (to no success), I have reset the connection to the internet, turned the box on and off again, and also tried to download kissing channels - all were to no success!  How can I find the option to upgrade? 

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japitts
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Re: V6 to 360 upgrade issue

Roughly how long ago did you order the migration?

It's entirely possible that the software drop just hasn't been pushed to your box yet.

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Benmte
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Re: V6 to 360 upgrade issue

We ordered the upgrade after receiving an email suggesting we could do so 4-5 days ago I believe.  The remote arrived earlier today so was just following the instructions that were inside the box with it

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Benmte
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Re: V6 to 360 upgrade issue

Still nothing showing on the home page, or in the apps…

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Laurie_C
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Re: V6 to 360 upgrade issue

Hi Benmte,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're having some problems with your 360 upgrade.

 

I'd be more than happy to look into this for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

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