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V6 to 360 mess

Hey all. I hope someone can help

i didn’t realise the small box they sent me was the ‘mini’ box to replace my TiVo upstairs. I installed it as if it was my main box. This took several back and forward calls from virgin and eventually it worked. Now fast forward to five days ago. I can’t record. Read on here my v6 box should have had all the software downloaded on it. I also received an email telling me what to do (useless four days after you’ve received the tech). Now my v6 box won’t connect to the internet. So I can’t use it. Call virgin. They will call me back. It’s been five days already and no call back I’m getting very upset and irritated now 😞 can anyone help

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