V6 to 360 error message and so failed upgrade

[JS999]

I received my new handsets and tried to upgrade from V6 to 360 but kept getting the following error code: MA1/3/50. Can anyone help me? It now seems I’m paying for a TV service I can’t get.

[newapollo · Accepted solution]

Hi @JS999 

A few other people with this error have managed to perform the update by either removing the box from the mains for five minutes and trying again, or by deleting recordings to make more space and then trying again.

You could also try turning off the V6 at switch;  then on the V6 box  hold down both the power button and the + button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box. 

The Faults team may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal. If that also fails it will need an engineer visit to change the box

[JS999]

Thank you so much! I will give it a try tomorrow as I’ve run out of steam with Virgin today. I have had to speak to them everyday since Wednesday about the incorrect billing and then this morning I was on for over an hour whilst they tried to sort out this problem. In the end they couldn’t sort it and so they are sending a technician…….. on Friday. It really is so poor. But I’ll try your suggestion and let you know. Thanks again

[JS999]

Thank you so much! I did exactly as you suggested in your 2nd paragraph and it worked on both TV’s! I now have Virgin 360 installed and it’s thanks to you. After spending hours on the phone to them, I’m not sure why Virgin themselves couldn’t have resolved this problem instead of planning to send out an engineer - who I have now cancelled. Thanks so much again, you have saved me a load of hassle.

[Ryan_N]

Hi JS999, 

Thank you for your post. 

I am sorry to hear of the experience you've had here. Since your post I have been able to see from our side you've spoken to a member of the team. Please let me know if you need any further help. 

Cheers,

Ryan. 

[newapollo]

Hi @JS999 

Thanks for updating the thread. It's great to see that your boxes have now upgraded to 360.

The following two links should help you get used to the 360, but any problems just holler.

https://www.virginmedia.com/help/tv/virgin-tv-360 

https://www.virginmedia.com/virgin-tv-edit/virgin-tv-360