Hi,
I am about to be upgraded to Virgin Oomph and I was expecting a V360 box but I have been told that I won't be receiving this as they are out of stock and I would receive a V6 box in it's place. Obviously I am not too happy about this. I have also been informed that if I want a 360 when they are available, I would have to pay for it along with a setup fee!
Has anyone else had this problem and if so have you managed to get around it?
I was really looking forward to the new 360 boxes (Multiroom) and not sure what I would miss out on apart from the slim design and some other features.
Feel really let down by Virgin especially as the cancelled my initial appointment and then re-instated it by TEXT message a couple of days later after I cancelled my annual leave. 😞
Sorry for the rambling but why is the Customer Service from Virgin so rubbish? It never gets any better but I stay with them because the Broadband speed is the best I can get.
Thanks for listening 🙂