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V6 box update to 360

Joining in

Hi. Ive been told how to update my v6 box to 360. My V6 box does NOT come up with the update option in the apps & games section. I have turned box off  at the mains for 30mins and switched back on. Still no option. Yes it is connected to the internet. Yes all the wirers are in correctly. 

Any ideas to why it is not coming up with the option please. 



Very Insightful Person
Very Insightful Person

Hi SamN89 

Have you requested the update online or over the phone yet ?

You won't see the update app until you've received the 360 remote which is used during the process of the box converting from V6 (tivo) to 360 (Horizon) platform

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hello SamN89


Sorry to hear of the upgrade issues to 360 with your TV service, we appreciate you raising this via the forums and welcome to the community.


It's been a few days since your post and we can see you have spoken to the team during that time. We trust everything was taken care of during the call and the necessary arrangements made.


If you need us again in the future, please let us know via the forums.