V6 box fan louder after 360 downloaded to box.

[Davesobratty]

recently downloaded TV360 to both existing V6 boxes and since then the fan on the boxes seem to be going into hyperdrive!, very loud and noisy cant hear the TV over the noise of the fan, have to turn TV volume up to louder to be able to hear it over the noise of the box/fan.

The fan also comes on a few times during the night and wakes me up as so noisy so have to turn the box off.

the V6 boxes are quite old, but loving the 360 interface. both boxes are situated in well ventilated areas and have been rebooted but no joy solving the fan working overtime issues.

[roy247]

Previously when people have reported this they have had their box replaced, you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning Choose the option to report a fault, then ignore all the options and then you should be placed into a queue to speak to someone.

[David_Bn]

Thanks for your post on our Community Forums and I'm sorry to hear hear of the noisy fans on the set top boxes.

Check out the purple envelope in the top right and corner, and we can look into having this resolved for you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me over private message @Davesobratty, I've been able to book in an engineer appointment for you. 

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please ensure there is someone over the age of 18 present at the time of the visit.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,

David_Bn