V6 TV box fan noise

[Pazza76]

My 5 year old V6 tv box has just started making an irritating fan noise probably just due to wear and tear. 
How do I go about replacing this ?

Thanks

Parrish 

[roy247]

If it is the fan you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[japitts]

To add, be clear whether you have a V6 or a TV360. You've posted in the TV360 forum but referred to a V6 - same hardware, very different software.

[SpacePhoenix]

The OP might have a V6 that's been migrated over to the 360 software

[japitts]

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@SpacePhoenix wrote:

The OP might have a V6 that's been migrated over to the 360 software

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Indeed so - but then it's not a V6 anymore. It's a TV360.

It won't make masses of difference to the diagnosis, but (inadvertently in many cases) referring to the wrong box type can often cause confusion.

[Tudor]

Probably the hard disk failing, you need to call customer services and report it as a fault.

[roy247]

Hard drive and fan noise problems are different, also if the hard drive was faulty there would be problems with the recordings.

It still needs a call to Virgin being either a fan or hard drive problem.

[Kath_F]

Hi Parrish, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you're having an issue with the fan being noisy. As suggested by the other users, we will need to take a closer look at this. As it's something that we won't be able to fix this remotely, I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

Thanks,

[Kath_F]

Hi Parrish, 

Thanks for coming back to me via private message. It looks as though the message is blank though. 

Can you please have a look at my last message to you and reply with the information requested so I can get the engineer visit booked in for you. 

Many thanks,