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V360 upgrade

Joining in

My box did a software upgrade and all my recordings are gone. Is there any way to get them back?


Very Insightful Person
Very Insightful Person

Hi @stephen201257 

I'm afraid that isn't possible on any VM boxes.

The information (point 2) contained in the packaging with your new remote(s) would have indicated that recordings will be lost

Screenshot below.

EDIT - If it wasn't an upgrade from V6 to 360 then the recordings shouldn't have been lost.

upgrade to 360upgrade to 360

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Forum Team
Forum Team

Hi stephen201257,

Thanks for posting your query and welcome to the community.

Sorry if this wasn't advised prior to the change however any saved recordings would be deleted as @newapollo also advised.

Was this part of an agreed deal?

Many apologies,