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V360 upgrade

stephen201257
Joining in

on ‎18-12-2022 10:12

My box did a software upgrade and all my recordings are gone. Is there any way to get them back?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

‎18-12-2022 10:15 - edited ‎18-12-2022 10:16

Hi @stephen201257 

I'm afraid that isn't possible on any VM boxes.

The information (point 2) contained in the packaging with your new remote(s) would have indicated that recordings will be lost

Screenshot below.

EDIT - If it wasn't an upgrade from V6 to 360 then the recordings shouldn't have been lost.

upgrade to 360upgrade to 360

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kain_W
Forum Team
Forum Team

on ‎20-12-2022 10:59

Hi stephen201257,

Thanks for posting your query and welcome to the community.

Sorry if this wasn't advised prior to the change however any saved recordings would be deleted as @newapollo also advised.

Was this part of an agreed deal?

Many apologies,

Kain
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