V360 sync issues

[Tony7762]

Hi

ever since upgrading to V360 (as recommended) I have experienced daily sync issues. Speech and video continually drift apart until the sounds stops completely for approx 30 seconds, then restarts as broken speech for a few seconds before recovering, in sync, until the whole process repeats again and again. 

I have tried all the settings changes and re booted both my tv boxes which both have the same issue. 

[japitts]

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@Tony7762 wrote:

I have tried all the settings changes

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What are the settings changes you've tried?

Is this problem evident on different video sources - say, live TV, OnDemand, recorded?

[Tony7762]

Hi

the ‘audio delay’ and ‘match frame rate’ settings multiple times times and in various configs. Yes, the problem occurs for all different video sources. 

[roy247]

Is the 360 connected directly to the TV or are you using a soundbar or any other A/V equipment.

If the 360 is connected directly to the TV make sure it's not connected to the HDMI-ARC connector.

Have you tried changing the Audio output settings on the 360, follow content is best but you could try the PCM settings.

[Kain_W]

Hi there Tony7762,

Thanks for your post and welcome to the community.

Apologies for the sound issues, to clarify is it just the one box you have?

Also has what @roy247 advised helped at all?

Let us know,

[Tony7762]

Hi

no 2 boxes and both with the same issue on different tvs in separate rooms. 

[Tony7762]

Also, maybe worth mentioning I had no issues prior to ‘upgrading’ to V360 and have made no change to the house set up other than just the upgrade. 

[Paul_DN]

Hi Tony,

Thanks for reaching back out, please can you confirm what roy247 has asked in regards mto any sound bars or surround sound?

Regards

Paul.