So, today I receive 2 V360 remotes to upgrade my 2 V6 boxes
this afternoon I updated the downstairs box which worked (apart from not working the sound on the telly, quick search on here did the trick and I got it sorted)
came upstairs to set up my box in the bedroom, got a down arrow on screen (looked like it was downloading something) then I got a red screen…it says ‘Your TIVo box has encountered an error, Please call Customer Support with the above error code’
no error code?? I do the usual techie thing, turn the box off and on, still the same, turn the hub off and on then the box again, still the same (ARGh)
call faults, who said only one box was updated yet he other will be done manually tomorrow? What? Why? She actually asked if I understood what she was saying, I said yes but It didn’t make any sense, why have to wait til tomorrow? She said that was how it worked…I asked for a manager, she said all the managers had left and someone would call me tomorrow…and that if I had to watch something tonight.,,,to watch the TV downstairs?
Customer service sure has changed since I worked there… is there anything else I can try tonight? The downstairs TV isn’t an option! (Hubby already suggested launching it out the window….not an option although already, seeing the downstairs service, might be a better solution!!)
thanks in advance