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V360 install fails error MA1/4/40

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philip_99
Tuning in

on ‎23-09-2021 12:18

Hi,

Tried to upgrade my V6 to 360 but it fails with error MA1/4/40 and says try again later.  Have tried a few times since but no joy. A bit of help from support would be appreciated. 

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japitts
Very Insightful Person
Very Insightful Person

on ‎23-09-2021 12:52

This error often means that your box wants to install 360, but your account is still setup for TiVo.

You're best to call VM to rectify this. 150 from a VM phone, or 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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japitts
Very Insightful Person
Very Insightful Person

on ‎23-09-2021 12:52

This error often means that your box wants to install 360, but your account is still setup for TiVo.

You're best to call VM to rectify this. 150 from a VM phone, or 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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philip_99
Tuning in

on ‎23-09-2021 20:28

Now resolved by 2nd line support 

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