Virgin Media Community

[Applescruff]

Upgraded to v360 on Friday, every time I open Prime Video everything is okay until I press play video, then a black screen white flash then nothing on the v360 until I unplug hdmi and plug it back in I then get message try a different cable I press okay and Prime Video is playing. I have tried 4 high speed hdmi cables all from different brands, I have tried the cable that came  with the box, still the same thing happens  until I unplug, plug in, same message press okay and everything plays. I cannot even view anything on the v360 box until I go through this same routine.

[John_GS]

Hi @Applescruff 

Thanks for posting and welcome back to the community.

Sorry to hear of the TV issue - Is this only through Prime or are other streaming platforms the same for you, IE Netflix, Youtube. iPlayer etc?

Keep us posted.

[Applescruff]

Only Prime Video

[Zach_R]

Hi @Applescruff,

Thank you for confirming. Have you tried performing a reboot of the box to see if that helps at all?

Thanks,
 

[Applescruff]

Yes that was the first thing I did, and reboot the hub, still no joy.

[Matthew_ML]

Thank you for letting me know.

I am going to send you a PM now so we can look into this, please look out for the purple envelope. Thanks