There's your problem then!
In most cases, additional box installs that were deferred due to Covid were contacted to arrange the missing bits, I can only assume yours has somehow slipped through.
You can either call into 150 to arrange this, or wait for forum staff to get in touch which might take a couple of days.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks