Not sure if anybody could help or had a similar experience...
I have been a virgin customer now for over 7 years and received a call on Monday asking if I would upgrade which I agreed to on the terms that they upgraded my old tivo box to the newer 360 box and wifi hub also. All went great until installing the new 360 box which I now know to actually be a 360 mini. My menu screen is the same layout/look as the tivo menu screen, I can't pause live TV, record, watch catchup (error code V210) and I cannot click on the help option (error code M63). I followed all instructions to a T and when I try the online help it offers no solutions and tells me to call virgin, which in turn tells me to go to online help then cuts me off. Seems like I can't win here so I've turned here for help.
Am I missing the master box? Who do I call or speak to to get one?
If you only had the TiVo box and no V6 boxes you do need a 360 main box, your best option is to phone 150 from a Virgin phone and speak to retensions that's the I am thinking of leaving option, they should be able to help.
Thank you, I thought this may be the case. I've just spoken to someone from virgin on the phone who didn't really know about main boxes or mini boxes, I've got an engineer coming on Monday to look at it. I hope he will have a spare on his van or it'll be over week without full use of virgin TV.
I can still watch TV through this box but can't do much else. Thanks for the quick answers