Using my existing Netflix Account through app

[MartJ]

I think we accidentally logged into our Netflix App on the 360 box this evening instead of our usual method via Smart TV icon, will I have setup a subscription via Virgin for Netflix by doing that as I got an odd email from VM and if so can I cancel it.

I put the blame on too many remotes and red wine. 

[Paulina_Z]

Hi @MartJ,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your Netflix subscription at the moment.

Can you tell us a little more about what the email from us stated? If you just signed in using your Netflix login, this should not automatically open a new account. 

However, if you registered again using different details, this would create a separate account. 

Let us know a little more about this so we can help. 🙂

Thanks!

[MartJ]

Hi Paulina,

We signed in using our existing Netflix account by accident, we normally  use Netflix via either SmartTV app or Amazon Firestick, we were having Wifi issues with Firestick, mistakenly we select the Virgin NetFlix App, rather than own SmartTV, I had an email about activating Netflix update, which I don't need. When I called support on Friday re the Wifi Issue, I asked about the Netflix activation and had it created an account in the background, I was told no unless I click the activation on my account it won't activate. I would feel happier if the Activation was removed so can't be selected by accident. As for using the VM app through the 360 box with our standalone Netflix account I was told that I could do that by the agent I spoke with, I assume that is correct.

As for the network and wifi issue I was told that there was an area issue which is being worked on and hopefully the intermittent issue should go away.

Regards

[Alex_RM]

Hi MartJ,

Thanks for getting back to us 🙂

The activate button is not something we're able to remove sorry. 

You'll be able to sign into the Netflix app via the 360 box using your current Netflix details yes.

In regards to the connection, I've had a look at things from our side and we've detected some performance issues- a technician is required for this so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[MartJ]

Have replied to message

[Alex_RM]

Thanks for joining me over private message MartJ 🙂

Since looking at things yesterday, it's been updated that there is an area SNR issue affecting you. The estimated fix date for this is 18th November. 

If you're still experiencing connection issues after this date please let us know.

Alex_Rm

[MartJ]

The agent I spoke with said there was an area fault which was expected to be fixed by the end of this week. I have been experiencing dropouts on our laptops, tablets and phones as well, so hopefully the fix will resolve them.