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Useless Customer service.

andywright1968
Tuning in

Yet again useless customer service, Booked an engineer on Monday 27th as one of my TIVo boxes was faulty. Initially booked the 31st but then they found an earlier one on 29th between 4-7.

When i checked my account as due at anytime no appointments were showing.

Contacted the chat again who told me it had been cancelled but not by me.

They then said next available appointment was Saturday 1st 8-12 and said was booking but then they just cut off chat.

Checked my account and the appointment is still not showing.

Looking for a contact number for these idiots on their page is ridiculous.

Can anyone help with a number that you can call from your mobile as losing the will to live

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @andywright1968 

It's 150 from a VM landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @andywright1968 

It's 150 from a VM landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali