Menu
Reply
mark1ee
  • 98
  • 5
  • 11
Up to speed
260 Views
Message 1 of 6
Flag for a moderator

Upgraded to Oomph and not given upgrade to 360?

Hi All

I recently upgraded to the Ultimate Oomph package and I wasn't given the option to upgrade to the Tv360 software or boxes. I currently have a V6 box and a Tivo box in a 2nd room.

Should this have been offered at the point of upgrade or not, from what I'm seeing on the forums it should have been mentioned at the point of upgrade. 

Thanks for your help. 🙂 

0 Kudos
Reply
Ernie_C
  • 18.15K
  • 1.98K
  • 4.4K
Very Insightful Person
Very Insightful Person
243 Views
Message 2 of 6
Flag for a moderator

Re: Upgraded to Oomph and not given upgrade to 360?

When is ‘recently’?

It’s likely you upgraded to the Ultimate Oomph before the TV 360 was generally available.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
mark1ee
  • 98
  • 5
  • 11
Up to speed
239 Views
Message 3 of 6
Flag for a moderator

Re: Upgraded to Oomph and not given upgrade to 360?

Hi Ernie_C

I upgraded on Sunday just gone, 24th January.

0 Kudos
Reply
Ernie_C
  • 18.15K
  • 1.98K
  • 4.4K
Very Insightful Person
Very Insightful Person
213 Views
Message 4 of 6
Flag for a moderator

Re: Upgraded to Oomph and not given upgrade to 360?

...then you should have been offered it. I would get on the phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

deans6571
  • 2.78K
  • 59
  • 397
Trouble shooter
155 Views
Message 5 of 6
Flag for a moderator

Re: Upgraded to Oomph and not given upgrade to 360?


@Ernie_C wrote:

...then you should have been offered it. I would get on the phone.


.....looking at the many threads on here, it seems that the 360 is actually a downgrade over the V6 as it currently has MANY features missing which the V6 does.

Personally, I would stick with the V6!

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571
mark1ee
  • 98
  • 5
  • 11
Up to speed
114 Views
Message 6 of 6
Flag for a moderator

Re: Upgraded to Oomph and not given upgrade to 360?

After reading up on the issues people are facing, you are probably right @deans6571
0 Kudos
Reply