Virgin Media Community

[mark1ee]

Hi All

I recently upgraded to the Ultimate Oomph package and I wasn't given the option to upgrade to the Tv360 software or boxes. I currently have a V6 box and a Tivo box in a 2nd room.

Should this have been offered at the point of upgrade or not, from what I'm seeing on the forums it should have been mentioned at the point of upgrade. 

Thanks for your help. 🙂 

[Ernie_C]

When is ‘recently’?

It’s likely you upgraded to the Ultimate Oomph before the TV 360 was generally available.

[mark1ee]

Hi Ernie_C

I upgraded on Sunday just gone, 24th January.

[Ernie_C]

...then you should have been offered it. I would get on the phone.

[deans6571]

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@Ernie_C wrote:

...then you should have been offered it. I would get on the phone.

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.....looking at the many threads on here, it seems that the 360 is actually a downgrade over the V6 as it currently has MANY features missing which the V6 does.

Personally, I would stick with the V6!

[mark1ee]

After reading up on the issues people are facing, you are probably right @deans6571