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Vodka-Lass
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Upgraded to 360 from V6, new controllers the same

Hi,

I’ve upgraded to the new 360 service and just received two new controllers.

They’re exactly the same as my current V6 controllers, no voice button etc.

Have I been sent the wrong thing? Are the controllers meant to be different?

If not how does the voice control work?

 

Thank you

Tessa

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roy247
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Re: Upgraded to 360 from V6, new controllers the same


@Vodka-Lass wrote:

Hi,

I’ve upgraded to the new 360 service and just received two new controllers.

They’re exactly the same as my current V6 controllers, no voice button etc.

Have I been sent the wrong thing? Are the controllers meant to be different?

If not how does the voice control work?

 

Thank you

Tessa


The remote for the 360 is different to the V6 remote, this link will show you what it should look like,

https://www.virginmedia.com/help/virgin-tv-using-tv-remote

looks like you will need to call Virgin on 150, or wait for a member of the Forum Team to pick this up, that could be a couple of day's unless you are lucky.

You will need the new remote's to do the upgrade.

 

Vodka-Lass
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Re: Upgraded to 360 from V6, new controllers the same

Thank you.

 

Been waiting since 21st May and already called three times for them to send me the wrong thing 😔

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David_Bn
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Re: Upgraded to 360 from V6, new controllers the same

Good Afternoon Vodka-Lass,

 

Can you tell me if you've been able to complete the upgrading of the services from V6 to our new 360 software?

 

Once this has been completed, the 360 remotes will be sent out to you

 

Kindest regards,

 

David_Bn

deans6571
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Re: Upgraded to 360 from V6, new controllers the same


@David_Bn wrote:

Good Afternoon Vodka-Lass,

 

Can you tell me if you've been able to complete the upgrading of the services from V6 to our new 360 software?

 

Once this has been completed, the 360 remotes will be sent out to you

 

Kindest regards,

 

David_Bn


....????

 

Since when???! 

The remotes are sent out BEFORE the update and once they are received, it is then that you complete the update via the TV.

Unless the procedure has changed, the remotes have ALWAYS been sent out before updating?!!!! Jeeeez - no wonder customers are confused..........

¯\_(ツ)_/¯

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571
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David_Bn
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Re: Upgraded to 360 from V6, new controllers the same

Apologies, and my mistake on that front.

 

There does appear to be a work order on your account @Vodka-Lass and this is due to be closed tomorrow.

 

This represents the remote controls being sent out to you and you will be able to complete the software upgrade to our 360 services

 

Kindest regards,

 

David_Bn

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Vodka-Lass
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Re: Upgraded to 360 from V6, new controllers the same

Thank David_bn

 

phoned them and the remotes have arrive at home.

 

I’m away at work so will complete the upgrade once back.

😊

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Travis_M
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Re: Upgraded to 360 from V6, new controllers the same

Hi @Vodka-Lass

 

Let us know how you get on with this, glad this has been sorted for you 🙂

 

Regards

Travis_M
Forum Team



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newapollo
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Re: Upgraded to 360 from V6, new controllers the same

Just in case the upgrade instructions are missing (mine where printed inside the box lid) I've attached a picture of them.

360 upgrade360 upgrade

Dave

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