Been a Virgin Media subscriber for years and years and my biggest regret was the 360 upgrade.
I paid £24.99 for the upgrade and had issues soon after with lost audio and the box turning off(standby) like someone pressed the power button. Formats and reboots meant I have missed TV shows and recordings multiple times over the month trying to fix issues.
I followed all instructions/appointments and still happened - the engineer turned up and was same unhelpful person from my broadband problems visits from a few months before.
((Told me I had pirate software on my fire sticks causing the issues with router crashing and dropping wifi for everyone PCs etc - not true and I invited him to examine the devices, he declined. Refused to replace router because it costs the company £400. Kept telling me my wifi was only as strong as my weakest link. (what??) In the end they posted me a router and that solved all my issues))
Back to the TV service, he told me there was nothing wrong with the TV box after flicking channels for a few mins and said if problems showed up to ring him on his mobile and he'd come back out over the next few weeks. (He raised topic of Router and when I said new router fixed issues he said I messed with settings last time - insulting as I'm quite savvy and my daughter is a computer science honours student at Uni - besides that other than changing the password we didn't change anything and still haven't) I said I wouldn't be ringing him personally for issues and he left the property in what seemed like a huff - didn't say he was finished, we assumed he'd returned to his van for something.
I called VM to see if they could sort it and they said they'd send him back out, I refused to have him back at my property so all I could do in my mind was excercise my right to cancel the TV (£80 fee)... Lady on phone said engineer was perfectly legit to refuse to replace box when he couldn't find any faults. I said he was denying I was experiencing a fault. I was told I hadn't given them the correct opportunities and I wouldn't be entitled to any refunds of money or to get out of cancellation fee. I'll be saving £28 per month off my bill... so 12 months x £28 = £336 / I'm actually ok with an £80 exit fee. I'd be happier with functioning a TV service though.
I really wish I hadn't upgraded to 360 as the old TiVo remote and software ran perfectly and never gave me any hiccups.
TV service is cancelled in 30 days (mid next month) and I have the unnerving feeling that when Broadband has issues again I'll end up having that removed.
