Today I received an email from VM offering me a free upgrade for 360.
The link took me to a page where all I have to do is confirm my details and click Upgrade.
However. My first name is missing. The field is un-editable. I checked "I am the account holder" anyway. The "Upgrade now" button is greyed out.
I've come across some broken VM sites before, but this one takes top prize for most broken webpage I have ever come across, ever, given how basic we're talking here. Note that I have also tried on my phone (so different browser) using cellular, off the wifi. Same thing.
On top of that, the email says the offer ends 7 days after receipt of receiving email.
I'm going to message VM on Twitter also, to see what can be done.
Anyone else experienced this, or knows how I can get around this?