Virgin Media Community

[mbks1981]

So being trying to upgrade my TV V6 boxes to 360 without any success at all spoken to 5 agents over 2 departments so before I give sky the go ahead to install sky q which I don't really want to do I thought I'd give this a go so I have 3 x V6 boxes and told a special team has to contact me or I ring them and arrange the remotes for the upgrade just simple remotes and a upgrade to the boxes being passed from pillor to post and as a ex member of staff I'm shock by the lack of knowledge regarding a new amazing product can anyone shed any light on this thanks 

[Graham_A]

Why do you want to move to the 360 version?  The TiVo powered V6 has better features than the 360 currently offers.

Have a good look through this forum before making a final decision.

[mbks1981]

One my friends has it and looks amazing and sad they didn't let existing customers aware of new products and was thinking of moving to sky due to the talk to remote function etc until now I didn't think virgin was getting any where near but seems they are slowly just wish the staff new about it 

[NinjaMeerkat]

The V6 is way ahead of the 360 on functionality. The 360 looks good but it is very basic. I'm waiting until I'm forced to go to the 360 in the hope that VM will have added all of the missing functions.

[TonyJover]

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@NinjaMeerkat wrote:

The V6 is way ahead of the 360 on functionality. The 360 looks good but it is very basic. I'm waiting until I'm forced to go to the 360 in the hope that VM will have added all of the missing functions.

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+1 ditto on all points. 

[Doudar]

I upgraded to TV 360 using webchat, was quick and easy.

[mbks1981]

I went on live chat and due to the fact I have 3 x V6 boxes they said they couldn't do it and tech support had to rang them and they said customer care had too rang them and got no were at all I have since now logged a complaint online let's see if I get any where that way just a joke really 

[Graham_A]

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@mbks1981 wrote:

I went on live chat and due to the fact I have 3 x V6 boxes they said they couldn't do it and tech support had to rang them and they said customer care had too rang them and got no were at all I have since now logged a complaint online let's see if I get any where that way just a joke really 

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Unless things have changed recently the TV360 version has a limit of two boxes.

If you already have 3 V6 boxes this possibly explains the difficulty you are having.

[mbks1981]

I've even said I'm willing to get rid of one of the boxes only reason I haven't in the past as it made min difference in my package cost they just don't seem to be listening and rather play pass the book on what is a simple upgrade

[deans6571]

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@mbks1981 wrote:

I went on live chat and due to the fact I have 3 x V6 boxes they said they couldn't do it and tech support had to rang them and they said customer care had too rang them and got no were at all I have since now logged a complaint online let's see if I get any where that way just a joke really 

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...how ironic that you have put in a complaint - once you switch to the 360, you'll be back here complaining how bad it is and all the stuff you've lost (all your recordings + many of the TiVo features of the V6).

And no, you can't switch back.....