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Upgrade to maxit still not done

Andy2110
Tuning in

on ‎26-07-2022 19:39

I upgraded with retention today from mixit to maxit. When will the new channels show? 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎26-07-2022 20:03

Did you do this package change by phone, or an online method?

If it was done by phone, the change is usually immediate. Online changes can take a day or so extra - recieving the emailed confirmation is usually the trigger.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Andy2110
Tuning in
In response to japitts

on ‎26-07-2022 20:54

Hi, firstly thanks for taking the time to reply. 

The upgrade was over the phone and I’ve had email confirmations to say the upgrade and the package changes etc. 

I’ve tried calling but was old hold for over an hour, I’ve done the WhatsApp but haven’t had any replies as of yet. 

Is there anything else I can do at home?

 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Andy2110

on ‎26-07-2022 22:14

Hi @Andy2110 

Have you tried rebooting the 360?

It's also possible that's it's waiting to receive the upgrade signal over the air so is waiting to resync with the internet and then update.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team
In response to Andy2110

on ‎29-07-2022 11:29

Hey Andy2110, thank you for reaching out and I am sorry you upgrade hasn't gone through yet. 

I would like to look into this for you via a PM.

Please can you look out for the purple envelope. Thanks 

Matt - Forum Team


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