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mightypie
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Upgrade to 360

Twice I’ve requested to update my V6 to the 360 software. And twice I’ve never received any new remotes. 

How do I successfully manage to get the upgrade?

 

thanks

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newapollo
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Re: Upgrade to 360

Hi @mightypie 

Have you tried the 360 upgrade link on the following page? 

https://www.virginmedia.com/tv/virgin-tv-360/upgrade 

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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roy247
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Re: Upgrade to 360

Hi mightypie,

If you want to speak to someone I suggest you phone 150 from a Virgin phone and speak to retensions they will be able to process your change to 360 and may be able to offer you a better deal than you are on.

 

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mightypie
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Re: Upgrade to 360

Doesn’t work for me

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mightypie
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Re: Upgrade to 360

I’ve tried calling twice, both times I was told that I would be sent new remotes.  But they have never arrived 

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LittleMick73
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Re: Upgrade to 360

Hi who have you spoken to if its call centre people I'm not surprised, it's been suggested you get through to retentions who are more helpful and knowledgeable. Regards Micky
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Martin_N
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Re: Upgrade to 360

Hi mightypie,

Thank you for your post. I'm sorry for any frustration you have had with getting this resolved. 

I have taken a look on our side and it looks like you have been able to speak with the team. 

Please do let us know if you still require any assistance. 

^Martin

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