Hi joanne_hilder,
Sorry to see you are having problems with the 360 update.
In your post you mention TIVO boxes. TIVO's can't be updated to 360, they need to be swapped out.
Are you sure the boxes aren't V6? V6's are able to perform the software upgrade. You can check which boxes you have <<< here >>>
If you had both a V6 and a TIVO you should have been sent a 360 mini to replace the TIVO.
However if both boxes were V6's then it's a straight software update and you won't have a mini (the mini doesn't have a hard drive)
If both boxes were V6's, then try disconnecting the one that hasn't updated from the mains for 5/10 minutes.
Also have you tried swapping them around to see if that can force the update?
I'm surprised you can watch TV on the box that hasn't updated. You can download the TV Control app to use as a temporary remote for the box that isn't working https://www.virginmedia.com/tv/go-control
Dave
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